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Jem helps Ceramic Industries reduce payslip queries by 97%.

97% Reduction in payslip queries
32x Faster payslip delivery
24h Onboarded in a day
Client

Ceramic Industries

Industry

Manufacturing

Employees

1113

Products
Payslips
Payroll System

SAGE 300

Company Overview

Ceramic Industries is South Africa’s leader in ceramic tiles and bathroom ware manufacturing. Their workforce is made up of 1,113 frontline employees working in and around their factories across Gauteng. The company was looking for a convenient and cost-effective way to send payslips to their frontline employees.

Challenges

  • Ceramic Industries used Sage 300 to send payslips, but employees weren’t using their email addresses and kept losing their passwords, which became a drain on IT resources.
  • The payroll team received 100+ payslips queries monthly and spent 8 hours/month addressing them.

Results

97% Reduction in payslip queries
32x Faster payslip delivery
24h Onboarded in a day
  • Ceramic Industries was given access to the Jem platform in 24 hours, without any interruptions to their existing Sage payroll system. Jem was used as a simple add-on to Sage, allowing them to send payslips instantly via WhatsApp.
  • Jem’s customer success team takes care of employee payslip queries and as a result, the payroll team spends no time addressing queries.
  • Jem has helped Ceramic Industries distribute payslips 32x faster - the payroll team spends just 15 minutes to distribute payslips. They simply upload their payslips to the Jem Dashboard, and send to their 1,113 employees via WhatsApp.

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