Retailability saves 10 hours a week on payroll admin using Jem

95% Estimated reduction in loan requests
10h Weekly reduction in payroll admin time on loan processing
Client

Retailability

Industry

Retail

Employees

7,500

Products
Earned Wage Access
Payroll System

Company Overview

The Retailability Group is a South African-based group of retail brands with over 600 stores across Southern Africa including South Africa, Namibia, Botswana, Lesotho and eSwatini. Retailability prides itself on bringing authentic and affordable fashion to its customers and its brands include Edgars, Keedo, Legit, Beaver Canoe, Swagga and Style. With 7,500 employees in South Africa, their national footprint consists of approximately 450 stores. Like almost 80% of working South Africans, many Retailability employees were regularly seeking out payday loans, which come with high-interest rates and often lead to debt traps. Retailability wanted a safer and more sustainable solution for their employees that still provided them with access to money when they needed it most.

Challenges

  • Retailability received approximately 120 loan requests per year. The company only provided loans under rare circumstances.
  • On average, each loan took 1 hour to process and involved multiple steps. Retailability spent around 10 hours per month processing loans.
  • Employees seeking loans often turned to loan sharks within their community who charged interest rates as high as 24% per month.

Results

95% Estimated reduction in loan requests
10h Weekly reduction is payroll admin time on loan processing
  • Employees seeking loans often turned to loan sharks within their community who charged interest rates as high as 24% per month.
  • With all of their employees having access to Jem, Retailability now only gets 5 loan requests per year on average, indicating a 95% decrease in employee loan requests.

Ready to digitise your HR?

Discover a better way to connect, communicate with and support your frontline workforce with the HR tools they need, wherever they are.

Read more case studies

Retail

7,500 Employees

Retailability saves 10 hours a week on payroll admin using Jem

Financial Services

+540 Employees

Mukuru reduces absenteeism & cuts loan requests using Jem

Quick Service Restaurants

351 Employees

KFC Albimix cuts payroll time by 40h/month and saves R38k/year using Jem

JUST LAUNCHED: The Jem Deskless Worker Pulse

get in touch

Reach the right team