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Ceramic Industries, South Africa’s largest tiles manufacturer, makes payslip distribution 32x faster

CLIENT
Ceramic Industries
INDUSTRY

Manufacturing
EMPLOYEES
1,113
PRODUCTS
Payslips
Payroll System
SAGE 300
97%

Reduction in payslip queries
32x

Faster payslip delivery
24h

Onboarded in a day

Project Overview: Ceramic Industries

Ceramic Industries is South Africa’s leader in ceramic tiles and bathroom ware manufacturing. Their workforce is made up of 1,113 frontline employees working in and around their factories across Gauteng.

The company was looking for a convenient and cost-effective way to send payslips to their frontline employees.

Challenges

  • Ceramic Industries used Sage 300 to send payslips, but employees weren’t using their email addresses and kept losing their passwords, which became a drain on IT resources.

  • The payroll team received 100+ payslips queries monthly and spent 8 hours/month addressing them.

Results

97%

Reduction in payslip queries
32x

Faster payslip delivery
24h

Onboarded in a day
  • Ceramic Industries was given access to the Jem platform in 24 hours, without any interruptions to their existing Sage payroll system. Jem was used as a simple add-on to Sage, allowing them to send payslips instantly via WhatsApp.
  • Using Jem, they decreased their payslip queries by 97%.
  • Jem’s customer success team takes care of employee payslip queries and as a result, the payroll team spends no time addressing queries.
  • Jem has helped Ceramic Industries distribute payslips 32x faster - the payroll team spends just 15 minutes to distribute payslips. They simply upload their payslips to the Jem Dashboard, and send to their 1,113 employees via WhatsApp.

Payslips

Payslips Combo-1

 

"I love Jem. We went from 100+ payslip queries every month to less than 2 every month. The convenience is just great and our employees love it."

Untitled design (23)

 

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Nwabisa MtonganaPayroll Administrator, Ceramic Industries