No, you can only access Jem through WhatsApp.

Yes, depending on what your employer allows, you can access your payslip for the past three months.

Accessing payslips, leave, and announcements through Jem is free for employees. For earned wage access, a same-day withdrawal costs R6 PLUS 3.5% of the amount withdrawn, per withdrawal. For an instant advance, the cost is R25 PLUS 3.5% of the amount withdrawn, per withdrawal.

Your password is your ID number.

Jem does not offer loans. We offer you access to some of your earned-but-unpaid salary before payday.

You can request an advance via our USSD line *120*20030# The cost is 40c per 20 seconds. You can also contact our customer support line on 087 058 0944.

We have many clients that used to deliver payslips using email but were having numerous problems with this.

• Employees were forgetting their user names and passwords.
• Employees would attempt their password 3 times and get blocked from the system.
• Email payslips were bouncing or being sent to their junk folder.

Due to these issues, employees would have countless payslip queries per month. Jem  eradicates all of these issues using WhatsApp as the channel for delivery.

Once you’ve switched your number on WhatsApp, send “Hi” to our WhatsApp chatbot on 079 244 7062 and follow the prompts.”