We have many clients that used to deliver payslips using email but were having numerous problems with this.

• Employees were forgetting their user names and passwords.
• Employees would attempt their password 3 times and get blocked from the system.
• Email payslips were bouncing or being sent to their junk folder.

Due to these issues, employees would have countless payslip queries per month. Jem  eradicates all of these issues using WhatsApp as the channel for delivery.

We have many clients that used to deliver payslips using SMS but were having trouble tracking if employees were receiving their payslips or not. This is because employees were changing their cellphone numbers regularly. Further, payslips over SMS alone cannot be delivered in a BCEA compliant format. Jem offers a reporting module so you can track when an employee has received or read any form of communication (including their payslip). When an employee changes their number, they simply message the Jem WhatsApp chatbot using the new number, and re-authenticate. Our system will update their number automatically. Jem is also BCEA compliant.

Employers are given secure access to their own dashboard and interface where they can send announcements, polls and surveys. Employees can then view the announcements, polls and surveys sent by the employer via the Jem WhatsApp chatbot.

Your data is safe with Jem. Jem’s data and security is monitored by Drata, a leading US security and compliance platform. This means you can be sure your data is secure with us. Our data is also hosted by Google Cloud Services using industry-standard encryption. Data is not shared with any 3rd parties and is only used to provide services to your employees via Whatsapp which uses end-to-end encryption. All the above is fully POPIA compliant. Employees are also required to self-authenticate using 2-factor authentication when interacting with Jem for the first time.

You can upload leave balances and employees can then view leave balances on the Jem WhatsApp chatbot.

By contacting Jem though WhatsApp, employees can see their available balance, request an advance, and contact our customer support representatives. If an employee chooses to take a salary advance, Jem will pay the requested amount directly into the employee’s bank account. At the end of the given pay cycle, Jem shall provide you with: An reconciliation of all the advances inclusive of a deduction sheet. An invoice for the amounts advanced and the fees for the services/advances provided. You pay Jem the total advanced amounts, plus the fees, on the same day as your normal pay run. The fees and advanced amounts shall be deducted from the employee’s payslip.

Many Jem customers face high employee turnover, which presents a risk to recouping EWA transactions. We have several ways of managing this. Firstly, employees are only able to withdraw money already owed to them. The Jem system calculates this using the net salary and the pay cycle. So if an employee were to work for two weeks of a month, and withdraws money on their last day, the withdrawal amount can still be deducted from the two weeks’ pay owed, and will not exceed 25% of this owed amount. However, we know that sometimes abscondments take time to report. In that case, the remaining 75% of money owed to that employee acts as a buffer. Finally, Jem works with client payroll teams to identify abscondments as soon as possible. During kick-off meetings, the Jem team identifies how each client’s internal process works, and will adapt our procedure to meet this requirement. Some examples of how this works with our current clients: Jem prompts the payroll team to report abscondments & terminations weekly. Jem prompts branch managers to report abscondments weekly. Jem receives weekly data imports that flag terminations. Jem processes ad hoc email requests for terminations.