Enterprise-grade security for frontline HR

When you handle payslips, ID numbers, and personal employee data every day, security isn’t optional. We’re built to protect what matters most.

Security designed for decision-makers,
not just technical teams

This page covers how we protect your employee data, what certifications we hold and how we stay compliant with regulations. You’ll get clear answers to common security questions without wading through technical specifications. For detailed technical context, visit our Trust Center.

DATA

Your data, your control

You own your data. Always. Jem processes employee information strictly as your data processor under a formal Data Processing Agreement. You’re the controller, which means you decide what happens to your data, who accesses it and when it’s deleted.

What this means:

Role-based access with multi-factor authentication
Audit logs of every system interaction
No selling or sharing data outside contracted services
Clear data deletion and portability processes

INFRASTRUCTURE

Built on certified infrastructure

Our security posture is independently verified. We maintain ISO 27001 certification and align with both POPIA and GDPR requirements so you can confidently serve your employees.

What this means:

Annual third-party security audits
Documented Information Security Management System (ISMS)
Regular penetration testing and vulnerability management
Continuous compliance monitoring via Sprinto

OPS

Reliable, resilient operations

Frontline teams can’t afford downtime. Our infrastructure is designed for reliability with multi-cloud redundancy, regular backup testing and comprehensive business continuity planning.

What this means:

Google Cloud and Cloudflare infrastructure
Automated backups with regular restoration testing
Documented incident response procedures

ENTERPRISE

WhatsApp-native, enterprise-ready

We leverage Meta’s robust end-to-end encryption. We implement strict consent, data minimisation and abuse prevention at every level of engagement.

What this means:

Employees can opt out anytime
Only necessary data is processed through WhatsApp channels
Full compliance with WhatsApp Business Platform policies

INTEGRATIONS

Flexible integrations through Flowgear

We drive our system integrations through Flowgear, a secure, enterprise-grade iPaaS built for speed and scale. With a visual low-code interface and more than 200 ready-to-use connectors, Flowgear ensures data moves reliably and securely between our platforms, so our customers can trust that critical workflows are automated and governed.

Frequently asked questions: security at Jem

Yes. Visit our Trust Center at trust.jemhr.com for our certificate, compliance status, and full security documentation.

Never. We process data solely to deliver our service.

We have documented processes for data subject requests, including access, correction, and deletion. These are outlined in our DPA and can be initiated through your admin controls or by contacting our support team.

Yes. We provide security questionnaire responses, architecture overviews, penetration test summaries, and policy documentation under NDA. Contact our security team to begin the review process. Go to trust centre at trust.jemhr.com

We maintain a formal incident response plan with documented procedures, 24/7 monitoring, and contractual notification timelines. Our business continuity plan is regularly tested to ensure resilience.

WhatsApp provides end-to-end encryption between sender and recipient. This means message content is encrypted in transit by Meta. Jem implements additional controls around consent, data minimization, and platform compliance, but we design flows that respect WhatsApp’s native encryption.