Trusted by 200+ employers and 250,000+ deskless workers across Africa
When you manage personal employee data, documents and finances every day, security isn't optional. We're built to protect what matters most.
Trusted by 200+ employers and 250,000+ deskless workers across Africa
This page covers how we protect your employee data, what certifications we hold and how we stay compliant with regulations. You'll get clear answers to common security questions without wading through technical specs. For detailed technical context, visit our Trust Centre.
Visit Trust CentreYou own your data. Always. Jem processes employee information strictly as your data processor under a formal Data Processing Agreement. You're the controller, which means you decide what happens to your data, who accesses it and when it's deleted.
Role-based access with multi-factor authentication
Audit logs of every system interaction
No selling or sharing data outside contracted services
Clear data deletion and portability processes
Our security posture is independently verified. We maintain ISO 27001 certification and align with both POPIA and GDPR requirements so you can confidently meet your deskless employees where they are.
Frontline teams can't afford downtime. Our infrastructure is designed for reliability, with multi-cloud redundancy, regular backup testing and comprehensive business continuity planning.
We build on Meta's end-to-end encryption as a Meta Solutions Partner with six years working directly with WhatsApp and Meta. We implement strict consent, data minimisation and abuse prevention at every level of engagement.
They're always in control of their own data
We never misuse or abuse employee information
We're an official Meta Solutions Partner
We drive our system integrations through Flowgear, a secure, enterprise-grade iPaaS built for speed and scale. With a visual low-code interface and more than 200 ready-to-use connectors, Flowgear moves data reliably and securely between our platforms.
Jem exceeds McDonald's global security standards to power digital HR for 10,000+ employees.
Yes. Visit our Trust Centre at trust.jemhr.com for our certificate, compliance status and full security documentation.
Never. We process data solely to deliver our service.
We have documented processes for data subject requests, including access, correction and deletion. These are outlined in our DPA and can be initiated through your admin controls or by contacting our support team.
Yes. We provide security questionnaire responses, architecture overviews, penetration test summaries and policy documentation under NDA. Contact our security team to begin the review process via the Trust Centre at trust.jemhr.com.
We maintain a formal incident response plan with documented procedures, 24/7 monitoring and contractual notification timelines. Our business continuity plan is regularly tested to ensure resilience.
WhatsApp provides end-to-end encryption between sender and recipient, so message content is encrypted in transit by Meta. Jem implements additional controls around consent, data minimisation and platform compliance, and we design flows that respect WhatsApp's native encryption.
We'd love to chat about how Jem can help you reach and support your frontline employees through WhatsApp.
