This is how South African companies with deskless workforces – from mid-sized to enterprise – are benefitting from WhatsApp-based solutions for payroll management & HR automation

Still hand-delivering payslips? Battling with slow, outdated communications channels? Struggling to get accurate timesheets and rosters to a distributed, deskless, frontline workforce?

Or perhaps you’re wondering why HR spends so many hours fielding payroll queries when everything’s sent by email…

In South Africa, where up to 72% of the workforce is deskless, traditional HR processes can be a logistical nightmare for teams spread across numerous locations without reliable email access.

Traditional methods of delivering payslips, managing timesheets, and coordinating critical communications are time-intensive and costly. For companies with mobile or site-based employees – such as security guards, cleaning and construction teams and some types of manufacturing and even retail – the limitations of email and paper-based processes become painfully apparent.

Jem HR offers a modern, WhatsApp-based HR solution that transforms these manual processes into efficient digital workflows.

The result? HR and Finance teams at medium to large companies save time, money and avoid frustration.

 

What is HR Automation?

HR automation involves using technology to streamline repetitive HR tasks, allowing companies to shift from manual processes to digital, real-time solutions.

Jem’s unique approach uses WhatsApp to digitally connect employees and automate essential HR and payroll functions, from payslip delivery and company communications to benefits such as earned wage access (EWA) and even timesheet distribution for companies with a distributed workforce in South Africa.

By leveraging the fact that nearly 94% of South Africans with a mobile phone use WhatsApp (as opposed to email, which is less than half of that), Jem gives you a level of HR automation that ensures critical HR tasks reach every employee effectively and efficiently.

This HR automation approach makes processes faster, more compliant, and more convenient for both employees and HR teams.

It’s important to stress that while platforms or channels like email can be considered digital and can be automated, their lack of penetration amongst frontline workers makes them ineffective as HR automation solutions.

Why is HR Automation the Future for Distributed Teams?

Paper-based processes, or even email-based solutions, aren’t designed for employees who work across varied locations and may have limited access to email.

Jem’s WhatsApp-centered HR platform resolves this gap, offering a future-ready solution for companies looking to enhance employee engagement, reduce operational costs and increase efficiency.

By automating HR processes, companies can:

• Reduce costs: Eliminating paper-based payroll, timekeeping, and communication systems saves significant resources, especially when distribution costs and physical printouts are reduced.
• Enhance accessibility: With WhatsApp as the communication channel, employees have instant access to payslips, schedules and company updates wherever they are.
• Improve employee experience: HR automation fosters a responsive, modern employee experience where essential information is easily accessible. This empowers employees to manage tasks and view critical documents independently.

 

What Can Be Automated with Jem?

1. Payslip Distribution

Send payslips and manage queries via WhatsApp, a solution that’s 10x faster than printing and is fully POPI compliant. This enables employees to access their payslips instantly, wherever they may be. Learn all about automated digital payslip distribution.

 

2. Earned Wage Access (EWA)

Offers employees access to a portion of their wages before payday, allowing them financial flexibility without relying on costly payday loans. Learn how EWA promotes financial inclusion and boosts productivity, plus: see how much it can help you save on employee turnover.

 

3. Timesheet and Roster Distribution

Automates the distribution of timesheets and schedules, enhancing payroll accuracy and processing time by replacing paper-based distribution with real-time WhatsApp delivery. Learn more about advanced and automated timesheets and roster distribution.

 

4. Employee Communication

Instantly share important company announcements, policy updates, and benefits information through WhatsApp, supporting multiple document formats, including password-protected PDFs for security and confidentiality. See why internal communication is so vital for success.

 

Bonus: Financial Education

With South Africa striving to achieve more financial inclusion for all, companies have a responsibility to help financially educate employees. Jem’s HR automation solutions facilitate that by giving employees free and accessible, 24/7 access to valuable financial information – see how to get financial education for your teams.

 

 

The Benefits of HR Automation with Jem

Implementing HR automation offers a range of benefits for companies looking to optimise their HR processes. With Jem, businesses experience the following:

• Cost and time savings: Switching to WhatsApp-based systems saves companies up to 90% in payslip distribution costs by eliminating paper-based processes and circumventing the lack of engagement through email. Additionally, it reduces HR administrative time, allowing HR teams to focus on high-impact tasks.
• Improved accuracy and reduced errors: Automated payroll and communication processes reduce the potential for human error, leading to fewer payroll disputes and a smoother HR workflow.
• Enhanced employee satisfaction: Digital HR processes empower employees to access essential documents, request payslips, and view leave balances from their mobile devices, eliminating the need for lengthy back-and-forths with HR.
• Higher engagement and compliance: Jem’s WhatsApp-based communication platform reaches employees directly on a familiar app, encouraging engagement and ensuring secure, compliant distribution of critical documents.

Proof: See how we’ve helped real SA companies unlock remarkable HR efficiency in these Jem case studies.

 

 

How to Get Started with HR Automation through Jem

Integrating Jem’s automation solutions is designed to be straightforward and minimally disruptive. Here’s how companies can start automating their HR processes with Jem:

• Onboarding call: Choose the Jem services that align with your company’s needs, and start with an onboarding call for a simple setup. Jem’s team will guide you through the steps and provide you with access to a personalised company dashboard.
• Data transfer: Jem makes it easy to transfer your employee data from existing payroll systems by downloading it in CSV format and uploading it into the Jem dashboard. The support team assists with every step.
• Employee registration: Jem supplies promotional materials like posters and WhatsApp images to inform employees about Jem’s availability. Employees can self-register with the Jem WhatsApp number, a process that takes just minutes.
• Seamless integration: Jem integrates with existing payroll and HR systems, offering enhanced functionality without requiring companies to overhaul their current systems. This setup is efficient, with some Jem customers recording employee egistration rates of 98+%.

 

Ready to unlock the benefits of HR automation for your distributed teams?

Contact Jem today to schedule a demo and see how you can help you engage, build trust and empower your team(s) with our WhatsApp-based solution.