Your data is safe with Jem. Jem’s data and security is monitored by Drata, a leading US security and compliance platform. This means you can be sure your data is secure with us. Our data is also hosted by Google Cloud Services using industry-standard encryption. Data is not shared with any 3rd parties and is only used to provide services to your employees via Whatsapp which uses end-to-end encryption. All the above is fully POPIA compliant. Employees are also required to self-authenticate using 2-factor authentication when interacting with Jem for the first time.

You can upload leave balances and employees can then view leave balances on the Jem WhatsApp chatbot.

By contacting Jem though WhatsApp, employees can see their available balance, request an advance, and contact our customer support representatives. If an employee chooses to take a salary advance, Jem will pay the requested amount directly into the employee’s bank account. At the end of the given pay cycle, Jem shall provide you with: An reconciliation of all the advances inclusive of a deduction sheet. An invoice for the amounts advanced and the fees for the services/advances provided. You pay Jem the total advanced amounts, plus the fees, on the same day as your normal pay run. The fees and advanced amounts shall be deducted from the employee’s payslip.

No, once your Jem profile is active on WhatsApp, you will receive your payslip via WhatsApp, as they are sent out by your employer.

No, you can only access Jem through WhatsApp.

Yes, depending on what your employer allows, you can access your payslip for the past three months.