| Feature | Standard | Comprehensive · best value |
|---|---|---|
| SUPPORT | ||
| Support model | CS support with CSM escalation | Dedicated CSM |
| Response time (SLA) | 48 hours | 24 hours |
| Professional services | Available (billed) | Available (billed, more flexibility) |
| THE JEM HUB | ||
| New Jem Hub | Included. | Included. |
| Documents (payslips, timesheets, rosters, IRP5s) | Included. | Included. |
| Insights | Included. | Included. |
| HR Inbox | Included. | Included. |
| Leave | Included. | Included. |
| Surveys & announcements | Included monthly allowance | Included monthly allowance |
| WORKFORCE MODULES | ||
| Discipline | Add-on | Included. |
| Time & Attendance | Add-on | Add-on |
| Rostering | Add-on | Add-on |
| Onboarding (beta) | Add-on | Add-on |
| HRIS (beta) | Add-on | Add-on |
| Payroll (beta) | Add-on | Add-on |
| Comprehensive unlocks reduced rates on add-on modules. | ||
| BENEFITS SUITE (FOR YOUR WORKERS) | ||
| Earned Wage Access (cash, retail vouchers, data, electricity & airtime) | Not included. | Included. |
| Jem Mobile | Not included. | Included. |
| Savings | Not included. | Included. |
| Credit scores | Not included. | Included. |
| Employee Assistance Programme | Add-on | Included. |
| Rewards & recognition (beta) | Not included. | Included. |
| Primary care (beta) | Not included. | Included. |
| Insurance (beta) | Not included. | Included. |
| EXTRAS | ||
| Jem AI (Lutho) + Jem MCP | Add-on | Included. |
| Early access to new products | Included. | Included. |
| AI exec sessions | Add-on | Included. |
| JemX forward-deployed development | Available | Available (hours included) |
| Jem community & events | Top-tier Standard | Included. |
| INTEGRATIONS | ||
| One-way data sync on major payrolls | On request | Included. |
| Two-way data sync (leave, deductions) | On request | Included. (subject to scoping) |
| Custom scoping work | Not included. | On request |
Book a demo and walk through every module live, or see it on WhatsApp, on a real phone, in minutes.