A shop assistant in a branded cap and fleece smiling as he sorts a rail of joggers, a two-for-R140 sale sign above him

White-label on WhatsApp: a company-branded channel

Every announcement, payslip, approval and benefit reaches your people under your name, your logo and your tone. Get the trust of an owned channel, without the cost or complexity of building one.

Trusted by 200+ employers and 250,000+ deskless workers across Africa

Capital Hotel GroupCity LogisticsDefyEdgarsIllovo SugarKFCLeroy MerlinMeridian GroupOryxSeattle Coffee CompanyServestSpierStallion SecuritySwissportTharisa MineralsTiger Wheel & TyreTitanium SecuritasTrudaTwizzaWasteplan
A WhatsApp chat headed "Oryx Group HR" with the Oryx logo in place of Jem's, an announcement about a new vacancy sent under that branding

Why enterprises choose it

Some organisations don't want their people engaging with an external provider. With a white-labelled channel from Jem, communication comes from you. Employees open a chat with your brand and the trust is instant.

Four white-labelled WhatsApp messages - a payslip query reply, a job vacancy, a main menu and a company values update - each carrying a different client's own branding: Bidvest Prestige, Servest and another enterprise logo

Who it's for

White-label is an optional service built for large organisations where brand and trust carry real weight, or where company policy dictates that white-labelled solutions are required. It's why Oryx, Servest and Bidvest Prestige chose Jem.

What you get

  • Your name, logo and tone

    The chatbot your employees message every day carries your brand end to end, from the first registration to rewards.

  • The full Jem platform

    Our entire product suite across Connect, Manage and Reward works in exactly the same way, just under your name.

  • An owned channel without the build

    The feel of a proprietary platform with none of the engineering, maintenance or change management that usually comes with it.

  • No introductions needed

    You never have to explain a third-party provider to your employees. WhatsApp just becomes an official company channel.

Proof

  • 90%

    frontline adoption after just three weeks

    McDonald's

  • 50%

    improvement in employee retention over 12 months

    Oryx

  • 86%

    of frontline staff preferred Jem to their previous solution

    Servest

“I just love this brand, Jem. 18,000 people now feel connected to our organisation. And if they're connected to us, they're connected to our customers.”

Edward Heynes

Group Executive, Business Excellence, Servest

Security your board will sign off.

  • ISO 27001 certified
  • Meta Business Partner
  • POPIA compliant
  • Monitored by Sprinto
Connect · Manage · Reward

One place to run your entire frontline

Communications, HR operations and financial benefits in a single platform, so you can avoid multiple systems that don't talk to each other.

Meet your workforce where they already are: WhatsApp.

Explore the full product range

Connect

Reach every frontline worker instantly, and prove it.

  • Company-wide announcements
  • Two-way surveys and polls
  • Segmentation for targeted messaging
  • Multi-company comms for groups
  • White-labelled custom chatbots

Manage

You run everything on Jem. They get everything on WhatsApp.

  • Secure document sending (payslips, IRP5s)
  • Roster and timesheet delivery
  • Clocking and smart rostering
  • Leave management
  • Query inbox (ticketing)

Reward

Benefits that put more money in your people's pockets.

  • Earned wage access
  • Mobile phones & data
  • Retail vouchers
  • Savings account
  • Employee Assistance Programme
  • Financial education

Questions employers ask us

Does it change what employees can do?

No. The full platform runs underneath; only the brand on top changes.

What does it cost?

White-label is an optional service priced for enterprise.

Who runs the channel day to day?

Your team, in Jem Hub, exactly as on the standard channel.

Ready to unlock your deskless workforce?

Book a demo and we'll walk you through the platform, end to end.

Book a demo