ProductsEmployee Assistance Programme
Professional support for your frontline, delivered on WhatsApp
Jem's Employee Assistance Programme gives employees and their immediate family confidential access to counselling, coaching and practical advice.
Jem's Employee Assistance Programme gives employees and their immediate family confidential access to counselling, coaching and practical advice.
Trusted by 200+ employers and 250,000+ deskless workers across Africa
For deskless workers relying on public care, getting treated means taxis, queues and lost workdays. Most simply don't get the help they need. The stress comes to work instead, as absenteeism, low productivity and resignations.
Around three-quarters of primary healthcare needs can be addressed virtually. Jem's Employee Assistance Programme makes it happen on WhatsApp, where getting help means sending a message rather than being forced to take a day off.
Free and confidential, for employees and their immediate family, in seven of South Africa's official languages.
Psychologists, social workers and trauma support for the hard moments.
Practical guidance on navigating the pressures of parenthood.
A professional to talk to before small problems become major ones.
Up to 20% off medication and essentials like nappies.
The EAP sits in the employee's benefits menu on Jem, in the WhatsApp chat they already use for payslips and comms.
A quick sign-up connects them to our professional support partner, Yola Health.
Counselling and advice happen directly between the employee and the professional. You see usage, not private info.
Help that doesn't require a taxi and a queue means fewer missed shifts and faster recoveries.
When something happens on site, you can point every employee to professional support the same day.
Aggregate health and wellness statistics and utilisation metrics, available in Jem Hub around the clock, without ever exposing an individual's conversations.
Access to real care supports labour-law compliance on sick notes.
Nothing. The EAP is included in the Comprehensive Plan at zero cost to you, and employees pay nothing to use it.
Yes. Conversations stay between the employee and the professional. You see aggregate utilisation only.
Immediate family is included — legal spouse and children.
It sits in their Jem menu on WhatsApp, and we support the launch with posters and announcements so nobody misses it.
Book a demo and walk through every module live, or see it on WhatsApp, on a real phone, in minutes.
