ProductsQuery Inbox
Every employee query in one place
Employees raise pay and document queries on WhatsApp. Every one lands in a tracked inbox in the Jem Hub, ready to be managed or resolved.
Employees raise pay and document queries on WhatsApp. Every one lands in a tracked inbox in the Jem Hub, ready to be managed or resolved.
Trusted by 200+ employers and 250,000+ deskless workers across Africa
Right now, employee queries reach you via a supervisor or in a WhatsApp group nobody owns. Nobody can see how many there are, who's dealing with them, or whether the issue was resolved.
Your employees raise a query against the payslip or document it's actually about, and it arrives in your Query Inbox with all the relevant attachments. Your team answers once, and the reply goes back on WhatsApp.
Queries from every branch, region and site arrive in the same place. Nobody needs to be on site to answer them.
Find any query by employee name or number. Filter by type or status to see exactly what is still open.
Open queries sit in their own tab so nothing quietly disappears. Resolved ones stay on the record.
Every query and every reply is stored against the employee. When there is a dispute or an audit, the answer is one search away.
The employee finds the payslip or document in question on WhatsApp and submits a query against it. No form to collect, no office to visit, no manager to catch between shifts.
The query arrives in the Query Inbox in the Jem Hub, tagged to the employee and the document, ready for whoever handles pay queries.
Your team replies in the Hub. The employee is notified on WhatsApp and the query is closed off.
The same question stops arriving five different ways. Queries come in once, in one place, with the payslip already attached, so payroll can spend month end on payroll.
Supervisors stop being the pay-query help desk. Employees go straight to the people who can actually answer, which is better for both of them.
When forty people query the same deduction, you see a pattern instead of forty separate interruptions.
TiAuto added 30 stores with no added HR headcount. Query volume grows with your workforce. The work of handling it does not have to.
Payslips and pay, leave, and the HR documents you send through Jem.
Portals and apps ask a frontline worker for a download, storage, data and another password, so most never get used. Phone calls and corridor conversations leave no record at all. Jem sits on WhatsApp, where frontline adoption averages 85% across 200+ employers, and every query is logged.
Your team does, in the Jem Hub. Jem does not answer on your behalf.
Usually yes. Ceramic Industries went from more than 100 payslip queries a month to fewer than 2. The queries that remain are the real ones, and those are the ones worth tracking properly.
No. Everything happens on WhatsApp, like the rest of Jem.
Book a demo and walk through every module live, or see it on WhatsApp, on a real phone, in minutes.
