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CLIENT

DoubleTree Hilton

INDUSTRY

Hospitality

EMPLOYEES

113

PRODUCTS

Payslips, Communication,
On-Demand Pay

Payroll System

SAGE VIP

100%

Reduction in payslips queries

0

Employee loan requests since implementing Jem

Project Overview: DoubleTree Hilton

DoubleTree by Hilton is an American hotel chain managed by Hilton Worldwide. Their predominantly deskless staff include housekeeping, maintenance, and kitchen staff.

The company was looking for a convenient and cost-effective way to communicate and send payslips to their frontline employees.

Challenges

  • Before Jem, Double Tree used to print payslips and distribute them to their deskless employees. Employees were constantly losing their paper payslips, resulting in over 20% of DoubleTree Hilton’s workforce querying their payslips each month.
  • Employee communication across DoubleTree Hilton was disjointed. They had a WhatsApp group with each department manager where they would send company announcements, relying on managers to spread the information to their teams. Important company information was often lost along the way, and there was no way for DoubleTree’s HR team to track who had received their announcements or not.

Results

100%

Reduction in payslips queries

0

Employee loan requests since
implementing Jem 

  • Since using Jem to send payslips to their employees via WhatsApp, Double Tree is yet to receive a payslip query from their employees.
  • With Jem Communication, DoubleTree is now able to send announcements, questions, and surveys straight to an employee’s WhatsApp chatbot, informing them about new policies, job vacancies and promotions in just a few clicks.
  • Using Jem’s reporting, they are now able to track when an announcement is delivered and read by each employee.
  • After realising how powerful Jem was in reaching their employees, they opted to offer on-demand pay to their employees, empowering them by giving them early access to their earnings. They haven't received any loan requests from their employees since.  
ON-DEMAND PAY
3-1-1-1
PAYSLIPS
1-1-1-1-1
COMMS
Phone bod 6 -1-3

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