We have many clients that used to deliver payslips using email but were having numerous problems with this. 

• Employees were forgetting their user names and passwords
• Employees would attempt their password 3 times and get blocked from the system
• Email payslips were bouncing or being reverted to their junk folder

Due to these issues, employees would have countless payslip queries per month. Jem Payslips eradicates all of these issues using WhatsApp as the channel for delivery. 

We have many clients that used to deliver payslips using SMS but were having trouble tracking if employees were receiving their payslips or not. This is because employees were changing their cellphone numbers regularly. Further, payslips over SMS alone cannot be delivered in a BCEA compliant format. 

Jem HR offers a reporting module so you can track when an employee has received or read any form of communication (including their payslip). When an employee changes their number, they simply message the Jem HR WhatsApp chatbot using the new number, and reauthenticate. Our system will update their number automatically. Jem is also BCEA compliant.

Yes, absolutely. Jem works with all payroll systems as a simple-add on feature. We simply make payslips available to your employees via WhatsApp with no changes to your existing payroll system.

Once we have a signed quote from you, our client experience team will set up a 30 minute onboarding call to walk you through the Jem HR dashboard. The last step is for you to send us your employee data, and we take care of the rest! All of this can be completed within 2 days with about 2 hours of input from you required.

A payslip can only be delivered to an employee via their personal cell phone. An employee must first confirm their name, surname, and ID number before they can access their payslip.

Every paycycle the employer either emails the payslips to your dedicated Account Manager or upload them directly on your Jem dashboard. Jem has a sophisticated software that matches the payslip to the correct employee by parsing the ID numbers from each PDF payslip with the corresponding ID number on each employee’s profile to ensure the correct payslip goes to the correct employee.

Employers are given secure access to their own dashboard and interface where they can send announcements, polls and surveys. Employees can then view the announcements, polls and surveys sent by the employer via the JemWhatsApp chatbot.

Your data is safe with Jem.

Our data is also hosted by Google Cloud Services using industry-standard encryption. Data is not shared with any 3rd parties and is only used to provide services to your employees via Whatsapp which uses end-to-end encryption. All the above is fully POPIA compliant. Employees are also required to self-authenticate using 2-factor authentication when interacting with Jem for the first time.

You can upload leave balances and employees can then view leave balances on the Jem chatbot. 

• By contacting Jem though WhatsApp/USSD Line, employees can see their available balance, request an advance, and contact our customer success representatives. 
• If an employee chooses to take a salary advance, Jem will pay the requested amount directly into the employee's bank account. 
• At the end of the given pay cycle, Jem shall provide you with: 
• An reconciliation of all the advances inclusive of a deduction sheet. 
• An invoice for the amounts advanced and the fees for the services/advances provided.

• You pay Jem the total advanced amounts, plus the fees, on the same day as your normal pay run.
• The fees and advanced amounts shall be deducted from the employee's payslip.