Back to all customersCase StudyMarshall Security

A CFO's argument in favour of Earned Wage Access with Jem

A worker in a navy fleece tapping out a reply in a Jem WhatsApp conversation on their phone

Marshall Security employs 2,300 guards, cleaners, and armed response staff across 350+ sites in KwaZulu-Natal. Their CFO, a KPMG-trained chartered accountant, explains why EWA gives him peace of mind, not anxiety.

The problem pre-Jem

Employees needing cash before payday meant seeing a loan shark, where R400 borrowed could become R3,000 owed. Payslips were printed on a dot matrix printer and driven to sites across KZN. Compliance reminders for firearms licences and safety certifications were "nigh on impossible" to manage.

The solution with Jem

EWA gave Marshall employees prudently capped access to wages already earned. Adoption spread beyond guards and cleaners to admin and management. Digital payslips replaced the dot matrix printer. WhatsApp-based announcements gave Marshall a timestamped, instant compliance channel to every employee.

Impact and outcome

Thousands of rands of debt avoided across the workforce every month. Compliance risk reduced in an industry where a lapsed firearms licence has legal consequences. 450 hours of HR admin eliminated per month. And a CFO who sleeps easier knowing his frontline employees can access their own money safely.

  • 98%

    employee usage

  • 450 hours

    saved on HR admin each month

  • R292

    saved per month per employee using EWA

“There are very real repercussions when guys go to loan sharks. R400 suddenly balloons to R2000, R3000. EWA gives me great peace of mind.”

Matt Briscoe

CFO

Get the Unlock

Monthly insights and industry updates from the experts on frontline work, delivered straight to your inbox.