How Meridian Group adopted every Jem product to empower 5,500 deskless employees through WhatsApp, at zero cost to the business.
Meridian has 5,500 merchandisers across SA. Payslips were printed and couriered at huge costs. Only 600 of 5,500 employees had digital access. Reaching the whole workforce was impossible. Employees reported not feeling heard by, or connected to, the business.
It started with payslips. Then Meridian discovered how easy it was to reach their entire workforce and kept going. They eased financial stress with Earned Wage Access and VAS vouchers. Solved the smartphone gap with Jem Mobile. Provided a safety net through Savings. Connected the business with Comms. And rounded it out with accessible wellness through the EAP. One platform. Every product adopted.
Meridian reaches its entire workforce instantly, running surveys with 90%+ completion rates and eNPS scores exceeding industry benchmarks. Employees feel connected and supported. And they save approx. R225K collectively each month VS unregulated loans.
98%
employee adoption
10%
uptake of Jem Mobile in 90 days
R300
saved per month per employee using EWA
“It's not just 5,500 people, it's 50,000 people. Jem has transformed the lives of not just Meridian employees, but their extended families too.”
Karen Hammond
Group Head of People
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