Ceramic Industries Case Study

CLIENT

National Ceramics

INDUSTRY

Manufacturing

EMPLOYEES

1,113

PRODUCTS

Payslips

Payroll System

SAGE 300

Challenges

Ceramic Industries uses Sage 300 as its payroll system.
They used to deliver payslips to their employees via
Sage’s email functionality but this system wasn’t working
for them - employees weren’t use emails, they were
forgetting their password logins and when they did use
them, emails were being rejected or sent to junk mail.
Due to these issues with email, Ceramic Industry’s HR
team often had to seek help from their IT department,
wasting a lot of the company’s resources.

As a result, Ceramic Industry’s payroll team was getting
100+ payslip queries from employees who hadn’t
received their payslips per month. During peak payroll
time, their payroll team was spending 8 hours a day
frantically addressing these 100+ payslip queries.

Ceramic Industries was given access to the Jem platform in 24 hours, without any interuptions to their existing Sage payroll system. Jem was used as a simple add-on to Sage, allowing them to send payslips instantly via WhatsApp.
Using WhatsApp as a communication tool, they decreased their payslip queries by 97% - of the 1,113 payslips sent out monthly, only 3 were queried by their employees in the first month using Jem.

Payslip distribution made 32x faster: As Jem’s customer success team takes care of these queries, their payroll team spends no time addressing queries and only 15 minutes to distribute payslips - they simply upload their payslips to the Jem Dashboard, and send them their 1,113 employees via WhatsApp.

"I love Jem. We went from 100+ payslip queries every month to less than 2 every month. The convenience is just great and our employees love it👌"

ceramic

Nwabisa MtonganaPayroll Administrator at Ceramic Industries